BB Collaborate Whiteboard Issues

If you type a link in whiteboard but it does not open when you click on it?

**Make sure you typed (http://), otherwise the link will not open in whiteboard.

My link that was loaded in PowerPoint does not work now that I loaded my    PowerPoint into whiteboard.

**Links in PowerPoint DO NOT work when the PowerPoint IS loaded in whiteboard

Why do I see I see a black box on my screen within the application sharing window?

**If the moderator is application sharing one application, for example Adobe reader to display a PDF file, any application window that the moderator puts on top of the Adobe window is not shared, and will appear as a black box to the participants.

To avoid this, do not cover the shared application window with another application or share the entire desktop. If the entire desktop is shared, your participants will see everything open on your desktop.

What happens if I get this error message "Unable to load PowerPoint"?

**This is often caused by having more than one copy of Microsoft Office installed on your computer. The PPT converter does not know which version of Office to run. So, there are several options for how to proceed here: 

The simplest is to uninstall one of the versions of Office, be sure to restart your computer      prior to attempting to upload a PPT again.  If you still receive the error after uninstalling  one  version, you may also need to run the Microsoft Office Cleaner utility to remove registry entries that might also cause confusion for the PPT converter.

1) Go to http://support.microsoft.com/kb/290301 and pick the appropriate version of Office to uninstall to get the Cleaner Utility.  You can also visit http://support.microsoft.com/mats/Program_Install_and_Uninstall for automated Microsoft fix it utilities.

2) If you want to keep both versions of Office. You can continue converting the slides to images prior to uploading them to Web Conferencing.

3) You can try using OpenOffice, which can be downloaded from http://www.openoffice.org/ for  free. Open your existing Powerpoint files in OpenOffice to make sure they are still formatted correctly.Then close OpenOffice and upload the files to Web Conferencing. You should be prompted whether or not to use PowerPoint or OpenOffice for the conversion, use OpenOffice.

Is there a limit to how much information I can post on whiteboard?

**Yes. In most cases, the Whiteboard has a limit of 10 megabytes at any given time. If a new file would exceed that limit, an error dialogue will appear with specific details pertaining to your upload, such as by how much it exceeds the current limit.

              Workarounds

·        If the limit is breached by a single presentation, you can re-save that presentation as multiple files that can then be loaded separately.

·        Reducing the size of the Whiteboard canvas can dramatically reduce the file size of a presentation, often with only minimal impact on image quality. Click here to learn how to reduce the size of the Whiteboard canvas.

·        Slides that have already been presented to your participants can be removed from the whiteboard to free more space.

Note: The size of your native files (such as an image file or Powerpoint presentation) is not necessarily indicative of the size of those files once they have been imported to the Whiteboard. All files placed on the Whiteboard are converted to .wbd files, which are often much smaller (although not always) than the source file.

Further Details

The maximum capacity of a Web Conferencing session actually varies depending on how your institution manages Web Conferencing rooms.   

·         SAS Open Access - 10 MB

·         Elluminate Live! Manager (Default settings) - 10 MB

·         vClass - 10 MB

·         vRoom - 10 MB

·         vOffice - 20MB