Thursday, April 3, 2014

How to re-associate JNLP files in Windows 8/8.1 for Collaborate

If your Blackboard Collaborate sessions aren't launching, and instead you are seeing Windows Media Player, Internet Explorer, or another application displaying code whenever you try to join a Collaborate session, you may need to re-associate .jnlp files to fix the issue.

Here's how to re-associate JNLP files with Java in Windows 8/8.1:

Click this link:

We hope this information is helpful.

Tuesday, December 17, 2013

Navigating the New Create Session Menu for Collaborate

So there's a new menu to create a session in Collaborate. The menu has been simplified, but some users may be uncertain about what each option entails. The following is an option-by-option breakdown of the menu.

Getting Started. You arrive at the menu the same way as before: find your course in Blackboard, go to Collaborate in Course Tools, and then click "Create Session."

1. The new menu is broken down into two sections: Session Information and Room Options. The green-font options below Room Options drop down when you click on them.

2. In Session Information, you can name your session and set times for when it is available.

3. Under Room Options, you can determine the "Session Type"--that is, whether users in just this course or in all of your courses can attend the session.

4. In Teleconference Options, you can determine settings for users to phone into your session. 

5.  In Room Attributes, you can manage recording options, audio/visual settings, permissions and preloaded content. 

6.  In Grade Center Integration, you can create a grade within Blackboard for the session.

7. Under Assign Roles, you can assign the role of participant or moderator to all users. 

8. By selecting Assign access, you can assign specific roles to individual users. 

9. When finished, click Save.

Wednesday, December 11, 2013

For Existing Users: Navigating the New Menu to Create a Session in Collaborate

Resulting from a recent update to Collaborate, the menu to create a session has changed. Previously, the menu included tabs for different categories. Now the categories are featured in drop-down headings on one screen. Here are some things to look out for:

1. You arrive at the menu to create a session the same way you always did through Blackboard. Find your course, go to Course Tools and click Blackboard Collaborate. Then, you will find the same button to create a session.

2. Next, you will find options by clicking on the green-font headings below "Room Options," which will drop down. Some of the options are "Session Type," "Room Attributes," etc.
3. In the Room Attributes option, you'll see many of the same defaults as before. All Permissions remains on, so that all participants retain the privileges of audio, video, chat and whiteboard. Allow In-Session Invitations lets you create a link for users not enrolled in the course. (Hover over the "i" icon to receive further information about each option.)

4. Because you are creating the session, you are by default a moderator. If you wish to make other users moderators, select "Assign access." By pressing "Add Moderators" or "Add Participants," you can select from your call roster to assign roles. Please remember that when you choose "Assign access," every user you wish to participate in the session must be assigned a role to gain access. 

Monday, June 24, 2013

Problems Joining Collaborate Sessions on Mac OS X 10.8.4

We have discovered an issue with the Collaborate web conferencing system and OS X Mountain Lion v10.8.4. If you have recently updated a Mac that you use to join a Collaborate session as a moderator or participant; or if you are trying to view a recorded Collaborate session, please follow either one of the three suggested workarounds below that have been provided by Blackboard.
Affected PlatformsMac OS X 10.8.4
Recent security changes released by Apple may prevent Web Conferencing customers from launching Blackboard Collaborate sessions and recordings. Customers using OS X Mountain Lion v10.8.4 will be affected. The security changes no longer allow users to auto-launch JNLP files. The following message will appear when trying to launch a session:
3Note: Clicking the OK button will NOT launch the session
This issue can be resolved by using one of the following workaround methods:
Workaround 1 (Recommended):
Role: Moderators and Participants
Difficulty: Novice
To launch a Web Conferencing session or recording follow the steps below:
  1. Locate the downloaded JNLP. Note: Please refer to knowledge base article 2941 to learn how to locate the JNLP Download.
  2. Control-click (or right-click) the file and then select “Open” from the context menu. You will see the Open meeting.jnlp confirmation message (Refer to the image below).2
  3. Click the “Open” button at the bottom of the dialogue box to launch your Web Conferencing session (Refer to the image above).
Note: Repeat workaround 1 every time you wish to launch a Web Conferencing session or a recording.
Workaround 2:
Role: Moderators and Participants
Difficulty: Novice
  1. Go to your Apple Menu at the top left corner of your computer screen.
  2. Select System Preferences.
  3. Select Security & Privacy (Refer to the image below).4
  4. If necessary, click the lock icon at the bottom left of the Security & Privacy window to make the needed changes (Refer to the image above).
  5. Under the “Allow applications downloaded from area”, select the Anywhere option at bottom of the Security & Privacy window (Refer to the image below).1
  6. Click the “Allow from Anywhere” button to confirm (Refer to the image above).
  7. You should now see the Open confirmation message shown in the image below:5
  8. Click the “Open” button to allow your Web Conferencing session or recording to launch successfully.
Workaround 3: Collaborate supports mobile devices too!
Role: Participant Only
Join the Blackboard Collaborate session on your iOS mobile device (iPhone/iPad) or Android phone or tablet. Please refer to knowledge base article 2474 to learn how.
Further Details
For further information regarding this Apple Security Update, please visit:

Friday, June 14, 2013

Teleconferencing in Blackboard Collaborate

Blackboard Collaborate has a built-in teleconference option that lets participants call into the conference using their telephones.

To phone into your session:

1.  Enter your collaborate session

2.  From the menu at the upper-right of the video window, select "Use Telephone for Audio"

3.  The phone number and pin for your session will appear.  Call the number and dial your PIN to be connected to the conference, or distribute the phone number and PIN to participants.

4.  Teleconferencing participants appear on the Participants panel as "Teleconference"

Thursday, June 13, 2013

How to Record a Collaborate Session

Moderators may optionally record Blackboard Collaborate sessions for later playback.  To record a Collaborate session, enter the session first, then click the "Record" button at the upper-right. 

If you would like to be reminded to start the recording in future sessions, click Tools > Preferences at the upper left, then click "Remind" and check the "Remind me to start recording button":

Within 1 hour after the last person has left the session, a link to the recorded session will appear for the students and instructors in the "Recordings" tab of Blackboard Collaborate in Blackboard itself.

Here is a video that shows the complete process for recording a Collaborate session:

Thursday, March 21, 2013

Clickers via Collaborate

To see Clickers (live polling environment) used 
with BB Collaborate, click on the recording link below: