BB Collaborate System Errors

Suggestion When Using Collaborate

  

APP SHARE DOES NOT WORK WITH WINDOWS 8!

BB Collaborate Application Share does not support Windows 8 right now. This is expected to be resolved in May 2013. 

Clear Cache and Cookies if you have trouble with Collaborate, to do so:

Here are instructions for various browsers:

Firefox 4, 5, 6, 7, 8, ... for Windows

1. If the Tools menu does not appear at the top, press the "ALT" key on your keyboard.
2. From the Tools menu, select "Clear Recent History".
3. From the "Time Range to clear" drop-down, choose "Everything"
4. Under "Details" check "Cache" and "Cookies".  Click "Clear Now"  

Firefox 2, 3, 3.5 for Windows (version not recommended for Blackboard)

1. If the Tools menu does not appear at the top, press the "ALT" key on your keyboard.
2. From the Tools menu, select "Clear Private Data", and then choose Cache.

Google Chrome (all versions)

1. From the Wrench menu (upper-right), click Tools > "Clear Browsing Data..."
2. Check "Empty the Cache" and "Delete Cookies..." and click the "Clear Browsing Data" button.

Internet Explorer 7, 8, 9

1. Push the ALT key on the keyboard to reveal the menus at the top.
2. From the Tools menu, select Internet Options...
3. Choose the General tab.
4. Under Browsing history, click Delete...
5. Next to "Temporary Internet Files", click Delete files...
6. Click Close, and then click OK to exit.

Internet Explorer 6 (not recommended for Blackboard, please update browser)

1. Push the ALT key on the keyboard to reveal the menus at the top.
2. From the Tools menu (for version 4.x, the View menu), select Internet Options...
3. Choose the General tab.
4. In the "Temporary Internet Files" section, click Delete Files...
5. To confirm the deletion, click OK.
6. In the Internet Options dialog box, click OK.

Firefox 1, 2, 3, 4 for Macintosh

1. From the Firefox menu, select Preferences...
2. From the sheet that drops down, select Privacy. In 2.0, click Clear Now. In 1.5, click Clear Cache Now. In 1.0, next to Cache, click the Clear button, and then OK.

Safari for Macintosh (not recommended for use with Blackboard)

1. From the Safari menu, select Empty Cache...
2. When prompted, click Empty to confirm that you want to empty the cache.

What should I do if I am using Internet Explorer and when I click on the link to launch the session, nothing happens?

There is a setting in Internet Explorer that needs to be adjusted to ensure automatic launching of java web start (JNLP) files that are necessary to open an Elluminate Live or Blackboard Collaborate Web Conferencing 11 sessions.  Enabling this setting will allow the meeting.jnlp file to automatically prompt for file download. The following steps typically solve this issue, also reference screen shot.

Open Internet Explorer; Go to Tools > Internet Options > Security Tab, click on the "Custom" button.

This will open a second window, "Security Settings", scroll down to "Downloads" and under "Automatic prompting for file downloads" click enable. This will allow you to properly launch meetings.Click OK in that window and the Internet Options window.

Close and reopen Internet Explorer re-launch the session link.